Delivery Policy

Stock permitting, all orders are usually dispatched within 24 hours, although most parcels are sent the same day (Monday to Friday) most arrive with UK customers within 2-3 working days. In the event that an item is out of stock, we will notify you and you may consider the following options;

  • Cancel your order & we will refund you
  • Choose an alternative from stock
  • We can dispatch your order as soon as we receive new stock.

Free Delivery with Orders Over £80 UK Only

Free delivery on all orders over £80

 

Standard Delivery

Cost £2.95 per delivery address for deliveries Monday to Friday only. Please allow 7 working days for your delivery. Spend over £80 and UK delivery is free!

 

Click & Collect

Click and collect items must be collected within 3 days of reservation. Collection may be made from our shop in Denstone Monday to Saturday 9am to 5.30pm. Sunday 10am to 4.00pm.

 

Variations in Delivery Charges

You may notice that certain items may differ in the charges outlined in this document. This may be because the item is lighter, heavier or requires additional insurance.

 

International Orders (Europe)

Cost £12.00 per delivery address up to 2kg. We provide a secure and fully insured delivery service to most European destinations via International Signed Delivery. If your delivery address country does not offer a tracked delivery service we will post tracked within the UK. Your tracking number is added to your order details within 24 hours of dispatch and you may access this via login to our courier’s website of which details will be emailed to you.

If the delivery weight is in excess of 2kg we will contact you for your approval to confirm any extra cost due to weight. We try to keep this charge to a minimum.

We send by certified and insured airmail where possible, the parcel requires a signature on arrival. If you are not at home the parcel is left at the Post Office for your collection, the Postman should leave a card through the door to inform you.

If the parcel is not collected by a certain date and it is returned to us, in this situation we do not refund the shipping charge, and we charge to resend the parcel. We will email you as soon as the parcel is posted.

We expect most European parcels to take around 5-7 working days.

 

 

International Orders (Worldwide)

Cost £15.00 per delivery address up to 2kg. We provide a secure and fully insured delivery service to most international destinations via International Signed Delivery. If your delivery address country does not offer a tracked delivery service we will post tracked within the UK. Your tracking number is added to your order details and you may access this via your login to our website.

If the delivery weight is in excess of 2kg we will contact you for your approval to confirm any extra cost due to weight. We try to keep this charge to a minimum.

We send by certified and insured airmail where possible, the parcel requires a signature on arrival. If you are not at home the parcel is left at the Post Office for your collection, the Postman should leave a card through the door to inform you.

If the parcel is not collected by a certain date and it is returned to us, in this situation we do not refund the shipping charge, and we charge to resend the parcel. We will email you as soon as the parcel is posted.

We expect most International parcels to take around 10-12 working days.

If you think a parcel is taking too long please contact us for further information.